Travel with full assurance,
every stamp explained.

We don't hold hotel rooms on a fully-confirmed basis from the moment you book with us — before we ask you for hotel payment, we first check availability and terms directly with the hotel. Once that hotel payment is made on your behalf, it follows the hotel's own non-refundable policy, which we'll always disclose to you before charging it.

Your refund amount depends heavily on the optional activities in your itinerary. Experiences like helicopter transfers and other VIP services often require us to pay the supplier a non-refundable advance before your trip — once that advance is paid, it can't be recovered, regardless of when you cancel.

Because of this, we can't quote one fixed refund percentage that applies to every booking. Tell us your itinerary and we'll confirm exactly what's refundable and what isn't before you cancel.

On top of any non-refundable hotel or activity costs above, we apply our own 5% cancellation charge on the amount paid, for any cancellation. This covers the administrative cost of unwinding a confirmed booking.

Send a written cancellation request to info@exploorex.com quoting your booking reference. We're fully open to walking through the breakdown with you — you'll always know exactly what's being deducted and why before a refund is finalised.

If a leg of your tour is disrupted by monsoon flooding, landslides, park closures, strikes or other events beyond our control, we will first try to substitute an equivalent experience on the same day. Where that isn't possible, we issue a travel credit valid for 12 months rather than a cash refund, since our local partners are affected the same way we are.

Once your cancellation and final refund amount are confirmed, we process the refund via our payment merchant — the same method used for your original payment — within 7 working days. Banks may take a little longer to reflect the funds on your statement. If you have any questions about the status of a refund, reach us at info@exploorex.com.

• Identity details: full name, passport or NIC number, nationality and date of birth — required for hotel check-in and national park permits.
• Contact details: email, phone number and, where relevant, your in-country accommodation.
• Trip-specific details: dietary restrictions, mobility or medical notes relevant to your itinerary (e.g. for hiking, whitewater rafting or safari activities), and travel companion names.
• Payment details: we currently take payment via a secure payment link sent by our team, processed by our payment merchant. We never see or store your full card number on our own systems.
• Browsing data: IP address, device type and pages visited, collected via cookies to keep your itinerary builder and enquiry forms working.

• To design, confirm and run your itinerary — booking hotels, drivers, guides and site permits in your name.
• To communicate booking confirmations, itinerary changes, and pre-departure guidance.
• To arrange travel insurance or visa assistance when you've asked us to.
• To send you offers on future Sri Lanka trips — only if you've opted in, and you can opt out at any time.
• To meet Sri Lankan tax, immigration-liaison and anti-fraud record-keeping obligations.

We share only the minimum needed, and only with parties directly involved in delivering your trip:

• Local partners — hotels, driver-guides, safari jeep operators and site authorities — receive names and any relevant medical/dietary notes for your booking only.
• Our payment merchant processes payment through the link we send you; we receive only confirmation of success or failure, never full card data.
• Authorities — such as immigration or park authorities — where a permit legally requires it, or where Sri Lankan law compels disclosure.

We do not sell traveller data to third parties, ever.

All traffic to exploorex.com is encrypted (SSL/TLS). Booking records are kept for 5 years to meet Sri Lankan tax and consumer-protection requirements, then securely deleted. No online storage method is 100% secure, and while we apply industry-standard safeguards, we can't guarantee absolute security.

You can ask us at any time to see the data we hold on you, correct it, delete it (once any active booking is complete), or unsubscribe from marketing. Email info@exploorex.com and we'll respond within 14 days — we're fully open to walking through any of these details with you.

You must be at least 18 years old to book a tour on exploorex.com. You're responsible for the accuracy of the passport, contact and health information you give us — errors here can affect permits, hotel check-in and insurance validity.

We describe every tour, hotel and activity as accurately as we can, but photos and descriptions from our partners can change. Prices are quoted in the currency shown at checkout and may vary with season, fuel costs, or park-entrance fee changes set by Sri Lankan authorities — any change affecting a confirmed booking will be communicated before you're charged.

We don't currently take card details directly on the website — instead, our team sends you a secure payment link once your itinerary is confirmed, processed by our payment merchant and supporting major cards and local Sri Lankan payment methods. We never store your full card details on our own servers. See our Refund Policy for how cancellations and refunds are handled, and email info@exploorex.com with any payment question.

Sri Lanka's roads, weather and wildlife don't always follow a printed schedule. We reserve the right to substitute a comparable hotel, route or activity where safety, road closures or park conditions require it — always aiming to match the spirit and value of what you booked.

• A valid passport (6+ months validity) and a Sri Lanka ETA or visa where required.
• Travel insurance — strongly recommended, and required for activities like whitewater rafting, diving or hiking above Horton Plains.
• Disclosing any medical condition or mobility need that could affect a specific activity, so our guides can plan around it safely.

ExplooreX arranges and coordinates services delivered by independent local partners — hotels, drivers, guides and activity operators. We're not liable for delays, losses or injury caused by circumstances outside our reasonable control, including weather, road conditions, or third-party negligence, though we'll always assist you in resolving issues on the ground.

All text, photography, itinerary designs and branding on exploorex.com belong to ExplooreX or its licensors. You're welcome to share links to our tours — please don't reproduce our content elsewhere without asking first.

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We may update this page from time to time; the "last reviewed" date at the top always reflects the current version.